Pastosa Shipping
Information, Shipping, Returns & Guarantee


Pastosa Ravioli ships exclusively with FedEx to provide customers with reliable, affordable delivery of our ravioli, fresh pasta and Italian specialty products to locations within the United States. Unfortunately, we cannot ship to PO Boxes and we are not responsible for errors due to the improper entry of billing or shipping addresses.



HOLIDAY SHIPPING GUIDELINES:

Holiday Orders placed prior to the cut off, 12/18/17 at 7 AM will ship (leave our headquarters) on the following days:

Wednesday (12/13) for arrival on or before 12/15 (depending on delivery method)

Thursday (12/14) for arrival on or before 12/16 (depending on delivery method)

Monday (12/18) for arrival on or before 12/21 (depending on delivery method)

Holiday Orders placed after the cut off, 12/18/17 at 7AM will ship on the following days:

Tuesday (12/26) for arrival on or before 12/28 (depending on delivery method)

Wednesday (12/27) for arrival on or before 12/29 (depending on delivery method)

Thursday (12/28) for arrival on or before 12/29 (this applies to Home/Ground Delivery and Standard/Priority Overnight methods ONLY.  We do not ship 2 Day Air orders on Thursdays.

The Shipping Department will be closed on New Year's Day and orders will continue to be processed and shipped on Tuesday, 1/2/2018. 

PLEASE NOTE:  THE GUIDELINES ABOVE ARE THERE SO YOU CAN GET A BETTER IDEA OF WHEN TO EXPECT YOUR ORDER.  HOWEVER, DUE TO HOLIDAY VOLUME, YOUR SHIP DATE MAY CHANGE.  THE DAILY SHIPPING CUT-OFF TIME IS NOT IN EFFECT BETWEEN DECEMBER 12, 2017 - JANUARY 1, 2018.  SEE THE ABOVE HOLIDAY SHIPPING GUIDELINES DURING THIS PERIOD.  FEDEX CAN NOT GUARANTEE OVERNIGHT DELIVERY TIMES DURING THE HOLIDAY SEASON.  PLEASE ALLOW VARYING DELIVERY TIMES DUE TO FEDEX VOLUME DURING THIS EXTREMELY BUSY TIME.  WE WILL MAKE EVERY EFFORT TO STICK TO THE GUIDELINES ABOVE AND SERVE YOU TO OUR BEST ABILITY.  


Order Processing
Orders can be placed through our online marketplace twenty-four hours a day, seven days a week. We process and ship orders Monday-Thursday ONLY. Once your order has been received, you will be notified via e-mail. We will also notify you by email when your order has been shipped. Tracking information will be available usually within twelve hours of the time the package leaves our store.

Daily Shipping Cut-Off Time
Orders placed Monday-Wednesday by 5 p.m. Eastern will ship (leave our headquarters) the next day business day.

For example, an order placed at 4:55 p.m. Eastern on a Monday will ship on Tuesday, while an order placed at 6 p.m. eastern standard time on a Monday, will ship on Wednesday.

Additionally, orders placed after 5 p.m. Eastern Wednesday (which includes: Wednesday at 5:01 p.m., Thursday, Friday, Saturday and Sunday) will be shipped the following Monday.

*Please Note: During the winter months we may offer a 2-Day Air shipping option. Orders placed by 5 p.m. eastern Tuesday will ship the next day; however, 2-Day Air orders placed after 5 p.m. eastern Tuesday will ship the following Monday.


Packaging

In order to maintain the freshness and optimal temperature of our products, Pastosa Ravioli uses custom-designed boxes that are insulated with styrofoam. We then carefully layer ice gel packs between and amongst the box contents. These packaging materials are specifically designed for shipping perishables, so you can rest assured that your products will arrive in the best possible condition.

Peel back your shipping label! Watch the short video below.
Shipment Method

Your location in the United States will dictate the method of FedEx shipping, as we allow a maximum travel time of 2 days before reaching our customers to ensure the highest quality. Due to the perishable nature of the products, we strongly recommend that someone should be present at the ship-to address in order to receive the package and to refrigerate or freeze the products immediately upon their arrival. In the event that no one is present to receive the package, FedEx will leave your package at the door. Under no circumstances, however, will FedEx or Pastosa Ravioli be held accountable for spoiled or stolen food products when a package has been left at an address where no individual is present to receive the package.

Returns
Pastosa Ravioli is proud of its quality products. If any of our merchandise arrives damaged or differs from the items on your packing slip, please contact us within 24 hours by emailing: info@pastosa.com or calling: 718-236-9615. Provide your order number and reason for dissatisfaction. Additionally, if your shipment does not arrive by 8:00 pm the day it is due, please email us at info@pastosa.com (this time does not apply for Holidays).
- We are not responsible for packages that are delayed during high-volume shipping periods (For Example: Holidays)
- We are not responsible for packages that are delayed as a result of weather-related issues.
- We are not responsible for packages that are delayed due to the entry of an incorrect shipping address entered at checkout.
Please note these are the terms you accept when placing an order with us.
Out of Stock Items
If a product is not available, we will contact you by telephone or e-mail in order to discuss alternative products available to you. If we can not reach you after two attempts, we will use our best judgment to provide you with a product of comparable type, quantity and price.
Our Commitment

At Pastosa Ravioli, we take great pride in providing our customers with the finest fresh pasta and Italian specialty food products. We are confident that our high-quality products will satisfy even the most discerning and knowledgeable consumers, and we are committed to your satisfaction. To that end, if for some reason you are not pleased with your shipment, we want to know about it. Please contact us and include your name, order number, phone number and the reason for your dissatisfaction. A member of our dedicated staff will contact you promptly.


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