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Home | About Pastosa | Shipping | Store Locations | My Account | Order Status | Contact Us 
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| Ravioli | Manicotti | Stuffed Shells | Fresh Pasta | Tortellini | Sauces | Specialty Cheeses | Dried Meats | ||||||||||||||
Pastosa Shipping, Returns & GuaranteeOrder Processing
Orders can be placed through our online marketplace twenty-four hours a day, seven days a week.We process and ship orders Monday-Thursday ONLY. Once your order has been received, you will be notified via e-mail. We will also notify you by email when your order has been shipped. Tracking information will be available usually within twelve hours of the time the package leaves our store. Daily Shipping Cut-Off Time
All orders placed by 1:30 pm, EST Monday - Thursday will ship the same day.For example; an order placed at 1:25 pm, EST, on a Tuesday, will be shipped on Tuesday, while an order placed at 2:30 pm, EST, on a Tuesday, will be shipped on Wednesday. Orders placed on a Thursday, after 1:30 pm, EST, will be shipped on the following Monday. In addition, orders placed on Friday, Saturday and Sunday will also be shipped on the following business day, Monday. Processing and Shipping times may vary due to product availability, high-volume days and holidays. In the unlikely event of any such variation, we will notify you, via email, of the alternate shipping date. Packaging
In order to maintain the freshness and optimal temperature of our products, Pastosa Ravioli uses
custom-designed boxes that are insulated with styrofoam. We then carefully layer ice gel packs between and amongst the box contents.
These packaging materials are specifically designed for shipping perishables, so you can rest assured that your
products will arrive in the best possible condition.
Shipment Method
Your location in the United States will dictate the method of FedEx shipping, as we allow a maximum travel time of
1-2 days before reaching our customers to ensure the highest quality.
Due to the perishable nature of the products, we strongly recommend that someone should be present at the ship-to address in order to receive the package and to refrigerate or freeze the products immediately upon their arrival. In the event that no one is present to receive the package, FedEx will leave your package at the door. Under no circumstances, however, will FedEx or Pastosa Ravioli be held accountable for spoiled or stolen food products when a package has been left at an address where no individual is present to receive the package. Returns
If your shipment is not received by 8:00 pm on the scheduled delivery date, please contact us immediately.We can be reached by telephone at: 1-800-457-2786 Monday through Friday, 9am - 5pm, EST. After office hours, please use our online email form to contact us regarding your late shipment. Please be sure to include all of your contact details, including a phone number where we can reach you. We are here to serve you and your satisfaction is of the utmost importance to us. Out of Stock Items
If a product is not available, we will contact you by telephone or e-mail in order to discuss alternative products available to you.
If we can not reach you after two attempts, we will use our best judgment to provide you with a product of comparable type, quantity and price.
Our Commitment
At Pastosa Ravioli, we take great pride in providing our customers with the finest fresh pasta and Italian specialty food products. We are
confident that our high quality products will satisfy even the most discerning and knowledgeable consumers, and we are committed to your
satisfaction. To that end, if for some reason you are not pleased with your shipment, we want to know about it. Please contact us
and include your name, order number, phone number and the reason for your dissatisfaction. A member of our
dedicated staff will contact you promptly.
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